GoldWatches.com will gladly exchange or refund in full any unworn and undamaged item(s), no questions asked (excl. actual shipping/insurance costs). All returned item(s) must be unused and contain all original packaging materials, gift boxes, warranty cards and documentation. All returns need a *Return Merchandise Inspection (RMI) number from GoldWatches.com. Once an RMI is issued the return instructions will be given. All watches and jewelry (14k or 18k) must be returned to us and received within 14 days of original shipment date to customer. The RMI numbers must be clearly written on the outside of the package. All merchandise must be free from damage, alterations and wear.

Items custom designed or custom sized (either by us at the request of the customer, or by outside location) cannot be returned or exchanged.

Orders and shipments to addresses outside the U.S. are not covered under this return policy and may not be returned.

Please call 323-934-0500 to arrange for exchanges and returns.

Refunds
In case of a return, a refund will be issued to the customer for the full amount of the returned item excluding original shipping and insurance expenses. The same also applies for an exchange with a balance due to the customer. For your security, please return the package to us by an insured courier (FedEx, UPS or Parcel Post) and retain your receipt. Please make sure the item is insured for full cost. This will protect you in case your jewelry or watch is lost or damaged as we cannot be held responsible for items lost or damaged in transit.

For purchases paid by a credit card the customers account will be credited within 7 business days of return receipt and verification of merchandise. For all other forms of payment a refund by corporate check will be issued within 7 business days.

International orders (orders outside the U.S.)
We gladly accept orders from most countries outside the U.S. We currently ship via fully insured international priority FedEx, UPS or USPS to most international destinations. For a list of destinations please click here. Insured shipping costs are approximately US$85 to most destinations.

 All costs relating to VAT, customs, duties, taxes, etc. will be borne by buyer.