GoldWatches.com will gladly exchange or refund any unworn and undamaged item(s), no questions asked (certain restrictions apply). All returned item(s) must be unworn and must contain original packaging materials, gift boxes, warranty cards and documentation intact. All watches containing original factory tape, plastic protectors and stickers must be intact and never removed from the watch.

All returns need a Return Merchandise Inspection (RMI) number from GoldWatches.com. Once an RMI is issued the return instructions will be given. All 14k gold watches and jewelry (14k or 18k) must be returned to us and received within 14 days of original shipment date to customer. All 18k gold watches must be returned and received within 7 days of original shipment date to customer. The RMI numbers must be clearly written on the outside of the package. Merchandise sent back to us without an RMI will be refused. All merchandise must be free from damage, alterations and wear.

Items custom designed or custom sized (either by us at the request of the customer, or by outside location) cannot be returned or exchanged.

Orders and shipments to addresses outside the U.S. are not covered under this return policy.

Please call 323-934-0500 to arrange for exchanges and returns.

Refunds

In case of a return, a refund will be issued to the customer for the full amount of the returned item excluding actual shipping and insurance expenses. The same also applies for an exchange with a balance due to the customer. For your security, please return the package to us by an insured courier (FedEx, UPS or Parcel Post) and retain your receipt. Please make sure the item is insured for full cost. This will protect you in case your jewelry or watch is lost in transit.

For purchases paid by a credit card the customers account will be credited within 7 business days of return receipt and verification of merchandise. For all other forms of payment a refund by corporate check will be issued within 7 business days.

International orders (orders outside the U.S.)

We gladly accept orders from most countries outside the U.S. We currently ship via fully insured international priority FedEx or UPS to most international destinations. Insured shipping costs are approximately US$85 to most destinations. If shipping costs exceed this amount, we will contact the customer with the shipping quote.